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Express claims.

Because you shouldn't have to wait!


So not everything went to plan on your holiday? The good news is that it’s easy to claim, and we aim to resolve your claim in 10 business days.

Call us on our rescue line now.
+612 8004 6090 Emergency assistance

How to make a claim

Check these easy steps below, so you know what to expect when making a claim with us.

Then click ‘make a claim’, follow the steps, then sit back and relax.

We can usually assess your claim within 10 business days, as long as we have all the information and supporting documents we need to support your claim.

  1. Click ‘make a claim now’.

  2. Tell us about what happened and what costs you are claiming for, using our easy to follow online express claims form. If you want to make more than one type of claim, e.g. ‘medical treatment and ‘changes to your holiday, you’ll need to complete a separate form for each claim type.

  3. So we can understand what happened and what you’re claiming for we need documents to support your claim such as receipts, medical reports and police reports. You can save time if you attach them when prompted to upload your supporting documents. Remember that we need to be able to read the information on any documents you attach, so clear photos or scanned documents really help us.

  4. Click ‘submit’ to send your claim to us.

  5. Check your inbox for an email from us confirming your claim submission and claim number.

  6. Now you can leave it with us – we’ll email you if we need any more information to assess your claim.

Call us on our rescue line now.
+612 8004 6090 Emergency assistance

What worries you?

Want to understand what you’re covered for?

Look it up here and we’ll tell you anything you need to know.